Shipping Countries:
Canada
Shipping States:
Ontario (Canada)
Ready to ship in 1 business day
Shipping Policy
LOCAL DELIVERY:
Free local delivery is available for orders over $50 within a 10 km radius from our warehouse.
For all orders under $50, we charge a flat rate of $5.95 for local delivery.
Deliveries are made from 5:00 pm to 9:00 pm on Monday to Friday. We may try to deliver on Saturday from 9.00 am to 5.00 pm.
We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
Refund Policy
GENERAL PUBLIC:
We are glad to accept returns from you. You must start the RETURN PROCESS and send the products within 14 days of purchase. All the merchandise should meet the eligibility criteria for returns. We do not pay for return shipping and we are not responsible for lost or damaged returns. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
ELIGIBILITY FOR RETURNS:
Items must meet the following conditions for returns:
Products must be in original packaging
There must be no sign of use such as scratches, marks, tears, or use on the tires
All parts and accessories must be included and in original packaging
Need the receipt or proof of purchase
NON- RETURNABLE PRODUCTS/ITEMS:
We stand for customer satisfaction and the best services. To serve everyone the best, because of health regulations and other reasons, several types of goods are exempt from being returned.
Special or custom orders, pillows, braces, and all support garments are worn next to the skin cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
We can not accept any returns from the following categories:
Compression Stockings
Support & Braces
Bedding Accessories including core pillow
Medi Beads Heating Pads for hygiene issues
Theratherm Moist Heat Pads
Cold Therapy products
TENS and Like Units
Bathroom Safety Equipment
Special/Custom Order Items - products that are not in-stock and have to be ordered under the customer's request
DVDs and CDs
Personal Massagers and Vibrators
Closeout/Clearance/Deal items cannot be refunded or returned
Any items marked as non-returnable on the product page
Items that are not in original packaging
Opened or used products
Items that have been removed from their original packaging, assembled, or modified
An Item that has been exposed to pet hair, smoke, or perfume cannot be returned
INITIATE RETURN PROCESS:
To initiate the RETURN PROCESS you must email us returns@therapycart.ca or create a ticket through the store.
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